Support

We respond to all tickets within 24 hours.

Contact

General Support

support@studiomcphub.com

Bugs, feature requests, account issues

Enterprise Inquiries

enterprise@metavolve.com

Volume licensing, custom integrations, SLA

Security Reports

security@metavolve.com

See SECURITY.md

Privacy Concerns

privacy@metavolve.com

Data requests, GDPR/CCPA, deletion

Documentation

Common Issues

Payment not applied

If your GCX credits weren't applied after a tool call, include your wallet address and the approximate time of the call in your ticket below.

Tool returning errors

Check that your image is under 20MB and in a supported format (PNG, JPG, WebP). For print_ready, use product_size parameter (e.g., "a4", "poster_24x36").

Rate limited

Free tools: 10 calls/hour (anonymous) or 60/hour (registered wallet). Register a wallet at POST /api/wallet/register for higher limits and 10 free GCX credits.

Submit a Ticket